Well, you don’t mention when you bought and cancelled this ticket. I had a somewhat similar experience where the refund was not showing up on my credit card activity statement which I regularly check on-line. Here’s what happened and what I did.

1 - I phoned the credit card company and told them I was expecting a refund of the ticket amount, and would they please put the charge on hold so that I wouldn’t have to pay it and then end up with a credit in my balance. Was told they would.

2 - I phoned Continental to ask what was up with the refund. Was told it was in the works and should come through any moment.

3 - About 2 days later, I receive a letter from CO informing me that I now have an electronic credit for the ticket amount, which was high, that I could use within one year. This was not what I had requested.

4 - With the letter in front of me so that I would have the ID code of the credit, I spoke with CO’s Accounting Department and let them know that I had requested the refund go back to my credit card rather than having CO hold my money for me to whittle down over time. (BTW, I’d forgotten about one credit a few years ago and rediscovered it after one year had passed. Money down the drain, so I was not about to test myself again with a credit.)

All was put right and my credit card account showed the refund one day later. Yes, a pain to have to do all this phone calling, but it got the job done. You have to have a combination of patience and vigilance.

Also, politeness on the phone with everyone goes a long way to getting the issue resolved quickly.