FlyerTalk Forums - View Single Post - My "Dear John" letter to United Director of Customer Service
Old Aug 20, 2008 | 6:15 pm
  #14  
joelfreak
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Originally Posted by coplatua1k
I know United doesn't directly know this however, by bio its seems you spread your travel dollars around anyway. Honestly I really doubt you'll get a voucher. Why should UA try and buy anyone back... You'll either fly them for price, improved service down the road, or because your left with no other choice.
UA was the carrier I paid extra to fly with. They don't get that benefit any more. Sure, when I go with my family to MCO I don't fly them because stopping in IAD to fly ted is not my idea of fun, but when I pay to go somewhere I paid to go on UA.

Plus the AA I get from my ML+ card matching my UA status, and the Airtran I got from some promo years ago, and they never took it away. UA is my one EARNED status.

Plus the voucher comment was a joke, it seems thats how they try to placate all complaints. I have enough vouchers, in fact its one of my main complaints. I think UA would be much better served to ditch management and replace it with people who think FORWARD, and think what people are going to want, when this $ crisis is over. I think VX, B6 and some of the others are doing that, but UA is definitely not.
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