Originally Posted by J.Edward

Mr. Joelfrek,

As you know United is the premier airline of the United States and we are committed to the continual improvement of our products and services. From offering customers the choice of fresh buy-on-board products to an industry leading website, we're proud of our vast achievements that we, and we alone, have pioneered.

I would go ahead and respond to your letter, but as I've see you posted it on FlyerTalk, I'll simply remain silent while our strongest customer advocates berate you on the short-sightedness of your decision as you:

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You see, we at United are simply the best. I'm sorry you don't understand that but I have no doubt that other airlines that fail to offer the premium experience that only United can will allow us to earn your business back.

Regards,

Graham Atkinson
EVP & CCO United Airlines