<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by auh2o:
But if it was a "fly with us enough and this IS type of service you will get" what is wrong with it? It would only be bad if every mom, pop, and $89 fare was "expecting" UA to do that...
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Having a CSR pull a jetway to the plane and then give his or her own money from an ATM is just not a reasonable expectation for ANY passenger, period. While the customer-focused mentality evidenced by these actions ought to be promoted, UA would probably be worse off in the long run if it decided to advertise this specific incident as an exemplar of what a United customer (even a UGS) ought to expect.
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[This message has been edited by avek00 (edited 07-13-2003).]