<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by avek00:
This is exactly what I meant imkeww. It's a great story, and illustrative of the employee mindset necessary to give UA a snowball's chance of surviving, but it shouldn't be used as the basis of a public advertisement.
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But if it was a "fly with us enough and this IS type of service you will get" what is wrong with it? It would only be bad if every mom, pop, and $89 fare was "expecting" UA to do that...