FlyerTalk Forums - View Single Post - Great UA CSR story: SFO CSRs Go The Extra Mile for Stranded Customer
Old Jul 13, 2003 | 11:13 am
  #18  
avek00
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Join Date: Apr 1999
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by imkeww:
Actually, I think you are misinterpreting Avek's comment. He's referring to the UGS customer's suggestion of advertising it.

He's right. This is a "pie in the sky everything is good when you fly with is" commercial idea that would do nothing but establish unrealistic expectations.

[This message has been edited by imkeww (edited 07-08-2003).]
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This is exactly what I meant imkeww. It's a great story, and illustrative of the employee mindset necessary to give UA a snowball's chance of surviving, but it shouldn't be used as the basis of a public advertisement.


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[This message has been edited by avek00 (edited 07-13-2003).]
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