Originally Posted by
dlen111
i believe it is completely hit or miss on the cookies because of the following...
CO used to specifically list that cookie service was offered on flights of 3.5 hours or more that offered a "breakfast/lunch" service. mind you, it did not say "snack" service.
It also stated that sundaes were offered on flights of 3.5 hours or more that offered "dinner" service.
Those meal descriptions were recently removed and replaced with "dessert"
However, with that said, it seems that CO, for the most part, still offers cookie service on flights of approx 3.5-4 hours or greater that offer breakfast/lunch service. its been hit or miss since day one.
That sounds reasonable as the official policy.
(Based only on my experience,) the following seems to be the unofficial policy when all of the conditions noted in the offical policy have been met:
1. If catering remembered to stock the cookie dough and everything else needed,
and
2. If the flight attendant feels like it,
and
3. If the flight attendant remembers to begin the baking process in time,
and
4. If the flight attendant is not on his way home after the flight,
and
5. If the flight attendant feels like it, then
You might have cookies served to you in First Class.
Note: the circumstances in which we smell cookies but are not actually served cookies almost always (again, in my experience) involves a sudden increase in the size of the contents of the First Class FA's flight bag.
Seriously, though, once when I asked an FA why the smell but no cookies, her response was, "My kids will love them and most of you look like you don't need them." Customer Care wonders why they are on my speed dial.