Today at the Times Square Marquis:
[
wxguy dials Guest Services]
wxguy: Hello, I'd like to arrange for a late check-out please.
agent: I can offer you 1:00pm.
wxguy: I need 2:30pm please.
agent: I can offer you 2:00pm.
wxguy: I need 2:30pm please.
agent: OK, I see you're Platinum so 2:30pm will be fine.
wxguy: Thank you.