Originally Posted by
sbm12
And good luck getting a BoR comp on the mechanical issues from the morning flight. I'll be surprised if it comes through as JetBlue seems to be shifting blame on more things away from covered events where they can.
Can you be more specific and provide some examples on what you mean by "JetBlue seems to be shifting blame on more things away from covered events where they can"?
Mechanical issues are, with few exceptions, considered "controllable irregularities."
mikeef, I'm very sorry to hear about both your friend's passing, and the attitude of those crewmembers. If you haven't done so, I'd strongly recommend sending a copy of your story to Speak Up on the JetBlue website. Feedback like that actually goes a long way.
With regard to Thursday morning's 9am flight 1253 from BOS to IAD, the inbound aircraft was indeed delayed due to a mechanical issue. The aircraft was swapped and departed at 11:27, for a total delay of 2 hours, 27 minutes. Per the
Bill of Rights,
Customers whose flight is delayed for 2-4:59 hours after scheduled departure time due to a Controllable Irregularity are entitled to a $50 Voucher good for future travel on JetBlue.
If you don't receive a voucher automatically within the next few days, it wouldn't hurt at all to request one through Speak Up.
I honestly hope future experiences are much better.