Originally Posted by
maskedavenger
Both "situations" occurred in Frankfurt, Germany. They were both award tickets. I don't remember exactly what happened, but both were concerning canceled flights due to mechanical problems and re-routing to get to an emergency at home. The AA supervisor listened to the details and even though it was an award ticket she tried to acomodate me. The Delta supervisor stated the "award ticket" issue....and wouldn't help at all, believing that the award ticket was a lesser version of a "real" ticket. This was not a situation getting the initial ticket...that problem is about the same with Delta and AA....at least it was the last I used Delta. This was after the ticket was issued....on a problem getting from point A to B....where people with "regular" tickets were being helped.....and Delta singled out my "award"...like it was some sort of non-revenue ticket and that I had no rights at all....at least not more than their employees flying for free. That is my point. Otay?
yup, I gotcha.
but what I am asking is... in case one were to be planning on flying an award ticket on DELTA and wanted to BE SURE this would not ever happen, then do you suppose one could contact the airline BEFORE hand and get something in writing stating it is valid, so that if one is ever in that situation you were in, they could whip out said letter and say,
no, airline idiot employee... I have something here that validates my ticket!"
I wonder if that's doable. I mean, you'd think the ticket itself is good enough, but cases such as yours prove otherwise--until ultimately someone helped you and you had not blown up first.