FlyerTalk Forums - View Single Post - Aloft - "We're a NO service hotel"

Aug 14, 2008 | 8:18 pm

#10

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Join Date: Oct 2003

Location: New York, NY

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Quote:

Originally Posted by icarius

if no omission of relevant details has occured, a phone call to hotel corporate customer service wouldn't hurt.

Since, dibby, is currently at the hotel, I would suggest having a talk with the General Manager. This is a new property and things like this should be stopped in their tracks.

It's obvious there is some sort of communication breakdown at the property.

This way we can see if the GM is worth his/her salt. If the GM doesn't recitify the situation, then by all means contact customer service!