Originally Posted by
Marathon Man
what words or things should we ask delta to prepare ourselves for when booking awards with them going forward?
what were the conditions of your situation? was it a matter of them not wanting to give you a seat because you were a lowly award, or because awards somehow get lower priority in the minds of those at the gates, or because plane 2 was slated with no seats available for your type of--or any type of awards, and so they merely couldnt figure out how to key it in to make a stuck person fit in that otherwise never would have been there standing before them to pose such a problem?
I was thinking, for example...
"hey delta, i just booked this itin with 25k miles that connects thru slc. let's say it gets delayed and I need to take another DL plane out to make my other DL connection. Does this award prevent that?"
if they say "no, that wont be a problem," I will get a name and employee ID to have with me in the airport.
Both "situations" occurred in Frankfurt, Germany. They were both award tickets. I don't remember exactly what happened, but both were concerning canceled flights due to mechanical problems and re-routing to get to an emergency at home. The AA supervisor listened to the details and even though it was an award ticket she tried to acomodate me. The Delta supervisor stated the "award ticket" issue....and wouldn't help at all, believing that the award ticket was a lesser version of a "real" ticket. This was not a situation getting the initial ticket...that problem is about the same with Delta and AA....at least it was the last I used Delta. This was after the ticket was issued....on a problem getting from point A to B....where people with "regular" tickets were being helped.....and Delta singled out my "award"...like it was some sort of non-revenue ticket and that I had no rights at all....at least not more than their employees flying for free. That is my point. Otay?