Now that I've waited at least six weeks for the certificate (the previous WN CR attendant told me to wait six weeks instead of the four weeks the T&Cs state), I called back to WN Customer Service. Now, the attendants state the supervisors are insisting that the purchase must have been made on a Rapid Rewards Visa and this was a special offer E-mailed only to holders of the Rapid Rewards Visa. I explained that the promotion was on iflyswa.com, read the T&Cs to them and noted that this new provision of "must be a Rapid Rewards Visa" was never suggested or stated. The promotion states "Visa card" and "US-issued Visa card".
The representative said she would submit the request to Visa to see if they would honor the promotion. I further explained that the credit has to be used by August 31 . . .
I can handle a promotion not running smoothly - I can't handle being told lies (intentionally or inadvertently).