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Old Aug 14, 08, 6:04 am
Join Date: Jun 2006
Location: Beijing, China
Programs: BA/A3 Gold/SPG Plat
Posts: 500
Arrow W Hong Kong [Master Thread]

Stay report on August 10


the hotel entrance is located on South side of Elements Mall. It's not easy to find a way from Airport Express Kowloon Station. There's no sign to guide you to find a way, but you can try to find HMV shops first. That means you have to carry-on your own luggages all the way from Airport Express Kowloon Station to the W entrance. I suggest W Hong Kong should provide "Meet & Greet" service in Airport Express Kowloon Station, send a bellboy to station exits to greets guests. The same service provided in Four Season's Marunouchi Tokyo in Tokyo Station as well.


Receptionist offered Spectacular Room for me but no upgrade to Suite. He explained that some suites still under contractions. In addition, the staff mentioned that W Hong Kong will not be able to offer Platinum benefits to SPG Platinum members at this moment due to some issues (ex: soft-opening and the room rate I paid is under promotion rate, system not connected with SPG worldwide yet..something like that..)


Cool and Fashion design, but not impressiveness. If you looking for a nice Harbour view room in Kowloon area, I suggest you choose Sheraton Hong Kong or Peninsula or InterContinental.

Air condition system have some problem, I can hear the voice in action whole night long till 4am.

By the way, there's a "W TWO INTIMACY KIT" in your room, costs HKD$80 for your pleasure.

No welcome chocolate or letter in the room, only an green apple and 3 types of desserts in a plate delivered in the night.

No Sweet Dreams Pillow Menu or W Personalized Wake-up Service Menu offered as well.


Overall, W Hong Kong provided warm and friendly attitude, but in my personal experience, ice bucket needs 10 minutes traveling time to your room. By the way, I asking Whatever/Whenever desk regarding the Visa information of China, one lady in night shift told me she prepared travel agency's address and print-out the visa application form for me, so I can get all documents in the morning, but when I went downs to the Whatever/Whenever desk, seems like the new staff have no idea what I am talking about. I explained both in English and Mandarin, and she make some calls and try to find out the documents for me. Finally, I have all information I want after 15 minutes investigation. (It's just an address/telephone number for one branch of China Travel Service in Tsim Sha Tsui)


The guest relation manager Mr. Martin Camp greets me in the front desk, and we chatted about some issues I experienced in W Hong Kong. It's grate, but some details needs more attention in the future.

I am not good in writing English, so here's some pictures I took and hope some other guys can share your experience with W Hong Kong.

W Hong Kong @ August 10, 2008

Location map of W Hong Kong & Elements

If anyone wanna arrange Limo transfer service from AEL (Airport Express) Kowloon Station to W Hong Kong, that means you just take a round from AEL Exits/Elements Mall's Ground Floor to Elements Mall's South drop-off entrance in 1st Floor. 3 minutes drive, I guess.

Last edited by MattTaiwan; Aug 14, 08 at 12:09 pm
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