FlyerTalk Forums - View Single Post - W Hong Kong [Master Thread]
View Single Post
Old Aug 14, 08, 6:04 am
  #1  
MattTaiwan
 
Join Date: Jun 2006
Location: Beijing, China
Programs: BA/A3 Gold/SPG Plat
Posts: 500
Arrow W Hong Kong [Master Thread]

Stay report on August 10

Arrival

the hotel entrance is located on South side of Elements Mall. It's not easy to find a way from Airport Express Kowloon Station. There's no sign to guide you to find a way, but you can try to find HMV shops first. That means you have to carry-on your own luggages all the way from Airport Express Kowloon Station to the W entrance. I suggest W Hong Kong should provide "Meet & Greet" service in Airport Express Kowloon Station, send a bellboy to station exits to greets guests. The same service provided in Four Season's Marunouchi Tokyo in Tokyo Station as well.

Check-in

Receptionist offered Spectacular Room for me but no upgrade to Suite. He explained that some suites still under contractions. In addition, the staff mentioned that W Hong Kong will not be able to offer Platinum benefits to SPG Platinum members at this moment due to some issues (ex: soft-opening and the room rate I paid is under promotion rate, system not connected with SPG worldwide yet..something like that..)

Room

Cool and Fashion design, but not impressiveness. If you looking for a nice Harbour view room in Kowloon area, I suggest you choose Sheraton Hong Kong or Peninsula or InterContinental.

Air condition system have some problem, I can hear the voice in action whole night long till 4am.

By the way, there's a "W TWO INTIMACY KIT" in your room, costs HKD$80 for your pleasure.

No welcome chocolate or letter in the room, only an green apple and 3 types of desserts in a plate delivered in the night.

No Sweet Dreams Pillow Menu or W Personalized Wake-up Service Menu offered as well.

Service

Overall, W Hong Kong provided warm and friendly attitude, but in my personal experience, ice bucket needs 10 minutes traveling time to your room. By the way, I asking Whatever/Whenever desk regarding the Visa information of China, one lady in night shift told me she prepared travel agency's address and print-out the visa application form for me, so I can get all documents in the morning, but when I went downs to the Whatever/Whenever desk, seems like the new staff have no idea what I am talking about. I explained both in English and Mandarin, and she make some calls and try to find out the documents for me. Finally, I have all information I want after 15 minutes investigation. (It's just an address/telephone number for one branch of China Travel Service in Tsim Sha Tsui)

Check-out

The guest relation manager Mr. Martin Camp greets me in the front desk, and we chatted about some issues I experienced in W Hong Kong. It's grate, but some details needs more attention in the future.




I am not good in writing English, so here's some pictures I took and hope some other guys can share your experience with W Hong Kong.

W Hong Kong @ August 10, 2008


Location map of W Hong Kong & Elements

http://img148.imageshack.us/img148/7654/96924508oo8.png

If anyone wanna arrange Limo transfer service from AEL (Airport Express) Kowloon Station to W Hong Kong, that means you just take a round from AEL Exits/Elements Mall's Ground Floor to Elements Mall's South drop-off entrance in 1st Floor. 3 minutes drive, I guess.

Last edited by MattTaiwan; Aug 14, 08 at 12:09 pm
MattTaiwan is offline