FlyerTalk Forums - View Single Post - Advice needed for Sumitomo Bank's Super Flyer Card
Old Aug 13, 2008 | 1:55 am
  #13  
yeunganson
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Join Date: Apr 2005
Programs: Marriott: Lifetime Titanium, Air Canada: Silver, Asiana: Lifetime Diamond+, ANA: former Super Flyers
Posts: 991
got called back by supervisor

I did not get a respond on Monday and I followed up with a stronger email on Tuesday. On Tuesday midnight, while I was deeply emersed in the Olympic Games watching the women Gymnastics cheering for USA and China, I got a phone call from a supervisor of the credit department of Sumitomo Card.

Instead of addressing my issues, he would like to email me a membership rules in Japanese and seem to imply that I should read it. He says he will email it to me right away but I haven't recieved it an hour after the call. Maybe it takes 24 hours for their work.

I don't know what kind of technicality they would like to pull on me.

1) I have my still active foreigners card
2) I have my Japanese bank account
3) I have a job income in Canada and is sending them my Japanese tax receipt filed in 2007 and Canada tax receipt file on 2008
4) I have my home address in Japan (they have it on file)
5) I have held this Superflyers card since August 2006 and paid the bill on time ever since.

What excuses are they trying to pull now?

Somehow I think if they on purposely try to terminate you, they will find a reason. Let's see what type of thing they want to pull now.
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