FlyerTalk Forums - View Single Post - Caution when cancelling online

Aug 12, 2008 | 11:28 pm

#11

arisaa

Join Date: Mar 2005

Location: out my front door 60 min prior to IAH flight until they increased the check in time to 45 min

Programs: CO Platinum or UA 1K for so long, now almost 2MM

Posts: 322

I had the same problem. A refundable ticket and within the 24 hours. But co.com said "non-refundable" when I hit cancel. I called an agent who said she refunded the ticket but I have yet to see the credit. Obviously, there is a glitch in their system.