Originally Posted by
Shawn02139
She gets to the airport. The agent says "Sorrry, you would have to do the rebooking by phone."
My sister: "Gee, we called and they said that it has to be done at the airport"
Agnet [sic] "I'm sorry, the flights you have requested are full."
My sister: "Gee, I have a print-out showing lots of availability in Y, B, M, H, Q"
Agent: "OK fine, I'll rebook you, here is your new ticket."
This exchange must have been extremely frustrating for your sister. Clearly, it pays to know your options! It would seem that AA is trying to keep from rebooking pax on other airlines as much as possible, and exploits the fact that most travelers have little or no understanding of the CRS. Kudos to you and your sister for taking the AAgent to task!