Originally Posted by
hartleypig
I have searched on Marriott.com, all I can find is that Silver, Gold and Platinum Reward members can get "priority late checkouts". It does not state whether there will be a charge for the late checkout, but I was sure that there was no charge, particularly for Platinums. The latest I have ever managed to get has been 3pm, with no charge, however I stayed in one of the Newcastle Marriotts a couple of weeks ago and asked if I could have a late checkout, till 2pm and was told that there was a charge of £20 per hour for this. When I asked if this applied to Platinums, I was told it applied to everyone. I stated that I had never been charged at this hotel before and was told that this was a new rule (yeah, right). Other hotels in the UK (especially Birmingham) just give me the "no problem" reply.
Does anyone else have any experience of late checkout charges/problems???
As an elite member you should have note been charged for a late checkout. The benefit is that you will not only get a late checkout before anyone else but you will also not pay for it. If you would like to send me a personal message with your account number and the dates you stayed I would be happy to help resolve this issue.
Ira