Originally Posted by
woolfson
One word:
"Sorry, we apologize" would have been enough to save United a lawsuit.
I count 12 words :-)
Seriously, sorry that this happened to you.
Sorry if one or more UA staff misbehaved (and I think you're doing a good job making it clear that not all is rotten in UA-land, but that your beef is with a few rotten apples).
Sorry that the courts need to get involved ... hope things get resolved peacefully and properly.