Scene of Crime : Concorde Lounge, Terminal 4, LHR

Client enquires regarding availability of Elementic Treatments, time 8.20pm
The desk lady's response: " no idea, you'll have to walk down and check yourself".

Client: Are you able to phone down for me?
The desk lady: No ( clearly too much trouble )

Client and bag walks down to lower ground floor, attendant :
" Sorry they should have told you that we start clearing up around now, the official close is 8.30 pm but they should have told you that up at the desk".


I have succeeded in a pre flight massage once in four years with BA. Not for want of trying. I generally get the impression that everything's a little too much trouble.

?First? Class Dining Experience
Wandered over to a set apart dining emporium, with 'a voucher' in hand, ( why was that necessary? ), got to sit in such a cosy spot that I could not fail but overhear every word of the dull conversation next door on ones side, and could easily have joined the other side in a joint novel reading session, we were that close.
As for the usual niceties - trying the wine, ( some chance! ) bread rolls, ( had to ask for those with the soup ),
Well let's just say, more akin to an IKEA cafeteria experience.

The Walk of Shame
I was very surprised at a 10 minutes + walk to the gate, it felt like it would never end, down a gloomily lit corridor without the benefit of walk assists. I know, I know, I am fit and healthy so don't really need it but . . I realise that there is a lot of work going on, its just that this added a contributory negative.

No channel for special boarding business or F class.

Front seat in first, usually a thrill on most serious airlines.
This time no chaperone, no newspaper offered, no coat hanger offered, entertainment an ancient grubby looking TV monitor, would have looked more at home in a charter to Torremolinos, miaowww. Films by cartridge - that seems a little old fashioned to me.

Tiny bathrooms,
Cabin temperature too high - lowered on request ( and to be fair I find this to be a fault with all airlines )

If I was going to be picky I would add to the story my bemusement at the 500 yards cattle run to reach bag check in - why do they do that when there's only 3 people in the line ? ) and the absence of any first class greeter or speciall first class facility.

I don't like whinge on, but for those folks who pay top money for this, it pales in comparison with the competition. BA lowers the bar every time I travel with them.

Can't wait to get back to SQ, TG, ML, any*other.