Originally Posted by
peachfront
MileKing, is this even legal? I'm worried because I've used WorldPerks recently to book a large number of award tickets, many of them all or part on Delta metal. I understand that the airline isn't responsible for weather/ATC delays and can't buy my hotel or lunch. However, I do expect the airline to get me where I'm going as the planes/seats become available. If you can just refuse to rebook someone's award travel, yes, you are not just stranding them, you can in effect steal from them. This can't be correct, is it?
I did not mean to imply that there is a DL rule or policy that states award seats need to be available to re-route someone traveling on an award ticket when there is a flight delay or cancellation. I know of no such policy and only meant to point out that these situations, in my view, seem to be coming up more and more frequently in the DL forum. People have also reported that they are meeting with increased resistance from DL to put people on flights with no award seats when prior to departure there are significant schedule changes to an award booking.