Originally Posted by
aceflyer2
I must say the level of service in F is getting worse and worse. No smile, no greeting, no can I help you hang your jacket up, no predeparture drink, and of course no food. The worst of all was that on one flight, the F flight attendant sat up front (after she served drinks) and heated her some soup and read a magazine almost the entire flight. The 2 flight attendents from the back apparently had a good deal of free time too since they came up front and talked to the F flight attendant for a long time. AA needs to start thinking about raising the quality of service or eliminate one of the attendant positions, if the FAA will allow it, since it is a waste of money to pay flight attendants to sit on their as**s for most of the flight. Instead the focus seems to be on gutting FF programs...
Per FAA, AA cannot reduce the amount of FAs on the MD80, Minimum crew is 3 already.
Since we don't know any more details about flight times, and your comment about "and of course no food" suggests that you were not in a meal time window for F. If there was no food, and one of the FAs actually brought something from home....then KUDOs for that FA for PLANNING AHEAD for themselves, eating on the flight, instead of possibly making another flight delayed while they stopped to get food on the ground between the quick turn-arounds. We don't even know the flight loads on this particular flight, so maybe there weren't that many people in back? Or they were sleeping?
I was just on a flight last month where both directions we only had 50 people per flight.
If the service on this particular flight was Beverage only, what else are the FAs to do?
Sure, re-offer beverages, but other than that...if AA hasn't catered anything else...then please explain what more is the FA to do on the flight?
I hope you wrote into AA.com/customerrelations and explained your frustration with the service you received on all your flights. Only then will AA know that the service is lacking (if it was indeed lacking)
Please understand that I too am frustrated at the lack of Service some FAs *cough*provide*cough*. However, nothing will be done if you don't write into CustomerRelations and let them know.