Originally Posted by
sbrower
I have my first flights with CX in October (booked directly with CX because it was much cheaper than the AA codeshare). The information in this thread has been helpful because I believe I will be affected by the schedule change.
Most of my flying experience (a few million miles) is with US Domestic carriers. But I thought that CX, as a major international carrier, would be at least equal. So far I have been disappointed with:
1. As noted in this thread, while it appears that there has been notification of flight changes, those are not fully reflected on the website.
2. Limited hours for reservation assistance. Just a few hours on Saturday, closed on Sunday. (What do you do if you have a flight on Sunday and need to make a change without going to the airport?)
3. When I tried to call them this morning I get a busy signal. Maybe they need a bigger "hold" queue.
4. The online reservation information is *very* poor.
A. There is no listing of seat reservations and no ability (that I have found) to make seat reservations.
B. It doesn't even list accurate information about your reservation. It has a note saying that if you made any changes since your original reservation, the won't be reflected. That seems like very poor technology.
Sbrower, I agree with you. CX Telephone and website service is poor for non-MPC members. Actually, CX website is badly lagging most other major airlines hat I use (BA, SQ, AF, LH). Providing such a poor service to non MPC members is a bad business decision when CX wishes to be a major longhaul airline catering to European and US pax. Clearly IT investments are very expensive, but CX needs to do it as it is losing business travellers that only fly periodically on CX, among many other airlines.