I have my first flights with CX in October (booked directly with CX because it was much cheaper than the AA codeshare). The information in this thread has been helpful because I believe I will be affected by the schedule change.

Most of my flying experience (a few million miles) is with US Domestic carriers. But I thought that CX, as a major international carrier, would be at least equal. So far I have been disappointed with:

1. As noted in this thread, while it appears that there has been notification of flight changes, those are not fully reflected on the website.

2. Limited hours for reservation assistance. Just a few hours on Saturday, closed on Sunday. (What do you do if you have a flight on Sunday and need to make a change without going to the airport?)

3. When I tried to call them this morning I get a busy signal. Maybe they need a bigger "hold" queue.

4. The online reservation information is *very* poor.

A. There is no listing of seat reservations and no ability (that I have found) to make seat reservations.

B. It doesn't even list accurate information about your reservation. It has a note saying that if you made any changes since your original reservation, the won't be reflected. That seems like very poor technology.