FlyerTalk Forums - View Single Post - Advice needed for Sumitomo Bank's Super Flyer Card
Old Aug 8, 2008 | 10:49 am
  #9  
yeunganson
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Join Date: Apr 2005
Programs: Marriott: Lifetime Titanium, Air Canada: Silver, Asiana: Lifetime Diamond+, ANA: former Super Flyers
Posts: 991
resurrection of a suppose-dead issue

It seems like a living consiracy.

After a hard struggle to get this card 2 years ago. The folks in Sumitomo bank approved this Super Flyers Card to me for a 200,000 yen ($US2000) limit - a small and a little insulting limit.

During the past 2 years, I use on average 2,000,000 yen ($US 20,000) per year and paid my bills on time all the time every month. I paid my in full most of the time every month. There are a few months that I used the "installment" payment function due to big purchases using up my limit.

I relocated to Canada for a government post last year and used their "overseas" help desk to send the statements overseas. My gaijin card is still active, I still come to Japan multiple times a year.

Now my card is expiring (expires August 2008) and I DID NOT get a replacement card last month. I emailed the oversea helpdesk and got a reply from Minori Kawase from the credit control department that "issuing a replacement card is not possible because of judgement from our membership rules". This means, they will let my card expire without giving me a new one.

I am not sure of the real reason and I am definately pissed. I think I need to shake the cage again and make it an issue... Any suggestions??
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