TECHNICALLY, they would not have had to pay out the money. First, the The Guarantee states that you will receive A gift on the day of arrival. If the kitchen is closed, they can give you the points instead and be covered. Second, another technicality, they could have delivered your choice of a gift in the morning as the Gaurantee states that you will receive A gift on the day of arrival - since you arrived after midnight, there would have still be within their rights.

Nice attitude. It's traveler's like you that give the rest of us a bad name. Good job. Like others, I would have made sure you got the crudest room I could get away with giving you. Bad attitudes and lack of compassion suck!

I was stuck in an airport with thunderstorms and my original flight cancelled. I finally made it on to a later flight but knew I would be arriving at the Marriott after midnight. I called the hotel in advance to 1) be proactive about the amenity and 2) after that day of travel, I _really_ could use a nightcap.

The FD clerk I spoke with was hesitant: "The bar and kitchen close at midnight, sir and we won't be able to offer anything after that". I reminded the clerk why I was calling in advance and ended the conversation with, "...OK, I guess I could use the hundred bucks."

Well. When I finally arrive at the hotel (after midnight) and give my name, the clerk recognized it and said, "We've given you an upgrade to a full suite and I had room service put a tray of snacks and beverages to hold you." He then let me fill out the amenity card (to be brought the next day) and instead of the half bottle of wine, they delivered a full bottle (*hic*).

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