Originally Posted by Blumie

I'm gonna disagree with you there, Lou. I don't think there's any reason to believe that EXPs are more likely to know the minutiae of the AAdvantage program. The 20-year EXP probably knows a lot more than most about how to navigate different airports and about AA's service, but I don't know why that necessarily would translate into greater knowledge of the stuff that we obsess about. In fact the image I have in my mind is of a person who flies so f***ing much that the last thing she concerns herself with is the minutiae that we care about. Of course this is all speculation on both of our parts, but I'm sticking with my image of this woman!