I'm at the computer on the Club Level here at the Sheraton Jacksonville as I write this as well. This is my second stay at the property and I have only good things to say. As posted above, the rooms are spacious and well appointed with a very good sized workspace. The Club Level is comfortable and has a computer with real high speed access and a printer for convenience.

At check-in, our reservation hadn't transferred over from Platinum Concierge, which led to one of the best examples of customer service I have seen at any level of the Starwood family:

After a few minutes of confusion - it is a new property after all - a manager named Kevin Butler stepped in, took my reservation number and said he would be right back. After we completed checking in without the reservation, Kevin came up to us and informed me that he had cleared the our reservation through Platinum Concierge and returned the points to my account.

I called PC and they stated that the note on the account was that there was confusion at check in and that the hotel would take care of everything on site.

No promises of a few points down the road, no "this is why it happened", excuses at all - just a quick response by Kevin and the problem is solved. Thats what I would call truly exceptional response and service.