Originally Posted by
Seano76
Well BA customer services have already come back to us after we both submitted complaints yesterday morning. She received 8,000 BA miles as she is with BA and I got a voucher for £75 as I am with Qantas.
I must say that although I have had my fair share of operational issues with BA their customer service is fantastic. Everytime I have had a problem and emailed them about it they have got back within 48 hours at the most, been sympathetic, explained what the problem was and offered some sort of compensation.
I think you are being too nice. Yes you were compensated after complaining, but you were lied to at check in. As by the sound of it
theaxe was and as have I been. Once I was told that the reason I had been bumped from 64K was that " a family" needed to be sat together. Utter ......... I'm not sure when a single, middle aged male constituted a family, but that is what the two-faced person behind the check-in desk said. I'm sure she was trying to deflect my all too obvious ire from herself, but somewhere along the line BA staff need to take the can for other BA staff pulling strings....
And no, he wasn't a Prem, just a gold....