Just finished my consultation at the Troy office. Took 15 minutes tops...considering that I had a full head of hair, we spent the time discussing why baldness happens and what rogaine, propecia and Bosley does and doesn't do. They did take a couple of photographs of my hairline for their records "just in case you want to come back in a few years if you need a procedure then and want to see what you looked like", and the receptionist confirmed that my Delta Skymiles number was in their records. No receipt or anything was given....they seemed to do everything electronically.