Originally Posted by
sbm12
I have never seen this work. All change fees have been new cash for a while now. And getting the money out of a non-refundable ticket requires going the change route every time I've seen it happen.
There's
more about it in the FAQ, but this is the general policy.
Is this a new policy in the last year or so? I had a number of non-refundable CO itins that I've had to cancel (although none in the last year and a half or so, I don't think). The value of the ticket was always held in the system, and upon rebooking the change fee was subtracted. I've never had to pay anything out of pocket unless the new fare + change fee was higher than the original price.
The only thing that may be happening here is that the OP's fare is non-cancelable. I would think that some of the deep discount fares may have that restriction. But I've never bumped into the limitation you describe above.