Originally Posted by balima

- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?

I spent hours on ANA trying to find 3 seats. First call to ICC was tough, needed to hang up and call again. Second time got a lovely rep who found a better routing on the return trip. All in all not a bad experience. But availability stinks to high heaven. Almost no routings available. So I grabbed the seats I could while they were available. Wonder how my son's teachers are going to feel when I pull him out of the last day of finals?