Okay, I know it's a nitpick, but I just called the ICC about one of my itineraries and got the answer, "I'm sorry, sir, our computer systems are completely down. I can't help you", to which I replied, "Really, UA's entire reservation system is down and you can't look at my itinerary?" The agent, responded, quite nicely, "Yes, you'll have to call back later and see if the systems are up again."

Jesus, I wish I was 1K.

Wouldn't UA grind to a halt if the entire reservation system was down?