(whinge)I have just hung up after waiting 50 minutes on hold. I was trying to get a seat allocation for a CX sector on a Circle Asia/SW Pacific D booking. I also needed to call the Qantas Frequent Flyer call centre to get a seat allocation for the QF sectors and I was talking to a customer service agent within 80 seconds (including navigating the menu). The QF agent was also able to get the seat allocation for the CX sector - if I had known that I would have saved myself 50 minutes of listening to a woman warbling "I can fly". In the end I stayed on the line out of morbid curiousity in seeing how long this could take and even that motivation wore thin.

CX lurkers please note that such lengthy waiting times are totally unacceptable and it doesn't reflect very well on the airline.(/whinge)