Originally Posted by
CJKatl
I'm just curious how they react when you point this out?
My only experience with the guaranty was at a Marriott in Raleigh. They told me they did not have a King Room available, but went to great lengths to tell me that it was not requested in the reservation. This made no sense. Why tell me there are no Kings when it was not noted? I asked, and the desk clerk made up another lie, then another lie, and then another lie. Finally, I pulled up the reservation confirmation, which clearly stated that the King Room was guaranteed. Surprise! Suddenly there was a King Room available.
My take at the time was the clerk was telling lie after lie after lie to avoid paying out the $100. The assumption was paying out this money was about the worst thing the front desk could have to do.
The worst part is the hotel didn't understand that it wasn't the lack of room availability that was the problem, it was the fact the desk clerk thought it necessary and easy to lie.
The only time I've had to consider invoking was at the Marriott Pittsburgh North. Upon checking in, I was given a room with 2 double beds...when my profile states king guaranteed. Normally I wouldn't care but this was one of the rare times Mrs. Cargojon was travelling with me.
The desk clerk tried that crap with me - until I went into their business center, brought up my reservation and printed it out....brought it over to her and advised her I'd be happy to accept the double room in exchange for the $100 stipulated in the Plat guarantee.
Magically, she was able to "find" a king room open at that point, despite her earlier claim of being "full".