FlyerTalk Forums - View Single Post - United Addressing passengers by their first name?
Old May 16, 2003 | 7:48 am
  #1  
UAMillion
 
Join Date: Apr 2003
Posts: 44
United Addressing passengers by their first name?

This may seem like an odd question, but has United revised any policies for how their employees should address their customers. For decades they have always called me Mr. ......

A couple weeks ago, someone at the 1K desk addressed me by my first name. It seemed really strange.

Yesterday, I flew three United flights in First Class. The first two flights, I received the normal professional greetings of Mr. ...... On the 3rd flight, the flight attendant called me by my first name the entire flight. Maybe I'm just not use to it, but it kind of bothered me. Maybe she thought I was a United employee, rather than a 1K Million Mile customer.

Has anyone else experienced this? Maybe it's my age, but I kind of like the formal treatment.

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By the way, earlier this week I was really impressed by a flight attendant on a 757. She memorized the names of all 24 first class passengers. The entire flight each encounter with a passenger she addressed them by name. Of course she used the formal Mr. Mrs. Ms. greetings.
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