I had an eerily similar thought recently... When I drive out to the pistol club early on a Sat or Sun I generally use the drive through at one of the two local Maccas.... their breakfast products appeal to me.... sorry...

ONE of them is always fast, friendly and organised.. they even make sure they wipe the outside of the drink cup before handing it over.. AND include napkins without fail...

The other place (at least up until I stopped using them) was slow, disorganised and sloppy....

Strange that two frachises so close together can be so different...

...and I'm with you anyway "in principle".. noticing the little good things makes for a nicer life IMO!