Originally Posted by
SkiAdcock
Color me
on this one. A plat amentity gift (usually a cheap 1/2 bottle of wine) means so much to you you'd actually ask for $100 after arriving after midnight when they've already told you the kitchen is closed? Did I say
yet? Dude, at that point take the 500 points, get some sleep & call it a night!
That is Marriott's T/C (and the subject of this thread) - not mine.
Originally Posted by
SkiAdcock
Speaking for myself I sure as heck wouldn't have upgraded you to a suite & offered you a full bottle of wine, but then again if someone is calling in to kvetch about an amenity, then maybe they knew you'd be a pain-in-the-arse customer & it was easier to buy you off.
You are the one kvetching here. Not me.
As I said in my original post, I was trying to be proactive and I was very polite with the FD clerk - he was the one who was waffling. My ending response to him was calmly worded ver batim as in my original post - not as a threat, but to remind him that I was aware of the T/C - and I probably would have been happy with either the amenity or cash.
Unlike another poster here, I cannot expense bar tabs so the amenity is welcome - and given my bad travel day, especially so.
The point of my message was that I wondered if the property or employee incurred any penalty if the amenity guarantee was invoked, given the lengths they went to avoid it.
Originally Posted by
SkiAdcock
OVMV. Cheers.
You, too!