Here's the response received from Hertz, less than an hour later. As I mentioned in another thread, copying
[email protected] works pretty well in driving towards a quick resolution, as Terry Graham is responsible for Hertz Customer Service worldwide.
===========================================
From: Shannon L Slaven (
[email protected]) on behalf of Parking (
[email protected])
Add contact
Sent:Fri 6/20/08 12:49 PM
To: OldRoyal
Good afternoon. I apologize the system has been doing this. We adjusted thefull amount ($32.60). It should show back on your account within a week.Thank you.
Parking & Traffic Citations Department
The Hertz Corporation
PO Box 24130
Oklahoma City, OK 73124-9940
PH: 405-775-3055
FX: 405-979-3016