Originally Posted by
modestexpert
Third, even though I had a certified mail receipt proving that I had turned in my tax returns, the IRS had not processed those returns, and when that was discovered, all of my accounts were summarily canceled!...Why would your offices not be empowered to look at my proof that I had submitted my returns? The IRS ITSELF accepted my proof, and agreed to expedite the posting of the returns; but Amex would not consider any of my additional proof, even after a number of calls and talks with agents and supervisors.
Just my opinion, but I believe this is the cause of your problem, not the wine purchase at Costco (I wonder if Amex even has visibility of the details of what you bought at Costco). You said you filed, the IRS said you didn't, and the only proof you have is a certified mail receipt which only shows that you sent the IRS
something, not necessarily a tax return. So Amex may have assumed that you lied about your taxes, and shut you down. If they did suspect fraud, their action seems reasonable, regardless of your payment history. You need to look at the situation from their eyes.