All over these boards, there are loads of compliments for people working for airlines and other travel providers.

I've sort of done it before, but I'd like to express my gratitude to practically each and every Alitalia employee I have come in contact with.
Even though they work for an obviously below-average airline, these people have always been fantastic to me (my generally upbeat attitude usually helped, too), whether that involved arranging an interline to LH that would get me home for Christmas lunch after a missed connection at FCO (plus the usual hotel, meal etc), letting me into their own lounge after said interlining, honouring mistake fares and associated rules re date changes, holding an Embraer departure for 10 minutes so that I could make up the ATC delay from MAD, allowing me to travel as a standby pax without a BP or simply making me a perfect cup of doppio machiatto, and generally bending over backwards to help and showing that they genuinely care about pax and are proud about their work.

Even if I nowadays fly a more "high quality" airline and only choose AZ a couple of times per year (typically because they're cheap for last-minute purchases), it will be a very sad day for me when they go into liquidation. Unfortunately, that day is fast approaching!