9. When redeeming airline reward travel through the Aeroplan Contact Centre, you will be subject to a service fee of CA$30.00 (plus taxes) applicable per passenger. This fee is non-refundable. It does not apply to Aeroplan Members claiming rewards through the "Buy a Ticket & Claim a Companion Ticket" Reward Sale.

http://www.aeroplan.com/terms_and_co...tion=rewardair