Originally Posted by CO Insider

At the airport, the challenge was that you were checking in at the kiosk at the exact same time we were releasing held seat assignments for everyone who hadn't checked in. You started your check-in transaction 2 minutes before our check-in cut-off, however, by the time you were able to see your itinerary we had released your seat assignment (because the cut-off had passed) and the kiosk gave you a new one.