Exec. Summary - no more standby or confirmed standby for a set price, now any changes are treated as "flight change" incurring fare differences (but no change-fee day of, it sounds like). Change fees also now up to $150.00. Summit members still get free same-day changes. Eliminates a major perk for others while enhancing Summit benefits further.
News Release Issued: July 25, 2008 3:17 PM EDT
Frontier Airlines Announces New Fee and Policy Changes
Airline eliminates current standby policy; adopts simpler fee structure
DENVER, July 25 /PRNewswire-FirstCall/ -- Frontier Airlines today announced
it is eliminating its current standby policy and updating fees related to
some reservation changes. Customers changing to a different flight the same
day of their scheduled flight will receive a confirmed seat on the new
flight, if available, and will now be charged a fee for the difference, if
any, between their original fare and the then current price of the new
flight.
"This new policy adds convenience for our customers who need to change their
travel last minute," said Frontier President and CEO Sean Menke. "Anyone who
has tried to fly standby without a confirmed seat knows the frustration of
not knowing if you will make the flight. With this new policy, customers
will immediately know if they have a seat or not."
Allowing all customers confirmed seating for specific flights eliminates the
delays in boarding standby customers who have to wait until the last minute
to board. This change also helps Frontier better track capacity needs and
provide more appealing flight schedules based on customer demand. Frontier's
EarlyReturns® Summit members may change their flight for a confirmed seat on
an alternate flight anytime on the day of travel, free of charge.
Also, customers that change their original reservation in advance of their
travel date will now be charged a $150 change fee, plus the difference in
fare. These fee and policy changes are effective for tickets purchased on or
after July 25, 2008 for travel on or after August 15, 2008.
Information on these changes can be found at
http://www.frontierairlines.com/. Information on fuel savings initiatives
may be obtained by calling Frontier Airlines Corporate Communications at
720-374-4560.
About Frontier Airlines Holdings, Inc.
Frontier Airlines Holdings, Inc. is the parent company of Denver-based
Frontier Airlines. Currently in its 15th year of operations, Frontier
Airlines is the second-largest jet service carrier at Denver International
Airport, employing more than 5,000 aviation professionals. Frontier Airlines'
mainline operation has 60 aircraft with one of the youngest Airbus fleets in
North America. Frontier Airlines' mainline operations offer 24 channels of
DIRECTV® service in every seatback along with a comfortable all-coach
configuration. In conjunction with a fleet of ten Bombardier Q400 aircraft
operated by Lynx Aviation (a subsidiary of Frontier Airlines Holdings, Inc.),
Frontier offers routes to 60 destinations in the U.S., Mexico, Canada and
Costa Rica. In November 2006, Frontier and AirTran announced a
first-of-its-kind integrated marketing partnership that offers travelers the
ability to reach more than 80 destinations across four countries with low
fares, aboard two of the youngest fleets in the industry. For more in-depth
information on Frontier Airlines, please visit its Web site at
http://www.frontierairlines.com/.
Web site:
http://www.frontierairlines.com/
SOURCE: Frontier Airlines Holdings, Inc.
CONTACT: Corporate Communications of Frontier Airlines Holdings, Inc.,
+1-720-374-4560,
[email protected]
Web site:
http://www.frontierairlines.com/
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