Originally Posted by
bocastephen
I confirmed the fare class requirement with another agent - this appears to be policy, so in my opinion, it MUST be clearly, and concisely spelled out on co.com.
The 3rd agent said co.com is not setup yet for SDC, but another agent said the reason why the option is not showing up for me, is there are no flights tomorrow with my fare class available, therefore there is nothing I can SDC into, and the option will not show.
Now I don't know what to believe.
My experience using this yesterday was that I was not prompted for any change options when I did OLCI ~23.5 hours out. When I went back onto the site about 4 hours out I was. Of course, the website presented me with a "standby" option even though the
announcement page clearly states that "Requests to travel standby may only be handled at an airport kiosk or with a Continental airport representative," which may be why the website generally isn't showing the option. So in the past 24 hours I've seen it go both ways. I should note that I didn't check fare class availability online when I made the change but I booked over into my original fare class from what I can tell and it was inside the 3 hour window for the new flight, which is why I think that the buckets are only opening wide at T-3, not T-24.
Originally Posted by
shell nyc
The fare class requirement is something that definitely needs to be clarified in writing (Scott!!?!?!?) If it's true that the original fare class must be available in order for the $25/$50 SDC fee to apply without a fare difference calculation, then the new policy is absolutely ridiculous and a big
from frequent fliers and business travelers who are just trying to get home..........................
There is always the standby option if the fare class isn't available. You still have to pay the fee and there is no guarantee that you'll get the change, but the option exists.
I don't think CO should charge us unless they are confirming it at the time of requesting the change, but they clearly aren't using my preferences in this program.