Originally Posted by
sbm12
Like I said above, there is a history in the reservation that would explain exactly who moved craz out of his seat and probably why. Sadly CO doesn't want to share that information ever.
This is not exactly true. While a review of the record would give you a "clue" as to who made the change it would only be a clue. Further research would need to be done to find out who actually made the change. As far as why the change was made the record would not show that information unless the "who" specifically spelled it out. Trust me that never happens.
This is an issue that drives customers AND agents nuts....esp at 20 minutes 'til departure. Some agents tend to give a stock answer rather than spend the 20 minutes arguing a moot point.