Originally Posted by
IHEARTNY1
Just wondering other than the number quoted on aa.com:
81-3-4550-2111
Is there another number you guys use for AA in NRT as this number is always busy and it takes at least 10 dials before I get through and then have to wait for another 5 minutes. As I am on international roaming at the moment, it type of adds up....
That is the number I have used in order to confirm ticketing arrangements. My problem has not been so much waiting for an answer as constantly encountering Japanese holidays or some other reason the office is closed. I suggest Skype.
Originally Posted by
IHEARTNY1
Who is Mindpearl?
No wonder the agent is not as proficient as the RTW Fare desk.
Is there an alternative way to ask the RTW desk to ticket this at NRT prices?
Mindpearl is the general sales agent for AA and CX in South Africa. Not sure how the name arose in this context.
Yes, of course. Set up the itinerary with the AA RTW desk for ticketing in Japan, and limit your discussions with AA in Japan to arranging payment with your credit card. AA in Japan will need to queue it to rates for pricing, but that shouldn't take more than a day or two at the most (time zones and Japanese holidays notwithstanding.) I would strongly urge you not to make itinerary changes once it's gone off for pricing. If you need to make changes, just suck it up and pay for a reissue later, using the US desk.