Just wondering other than the number quoted on aa.com:
81-3-4550-2111

Is there another number you guys use for AA in NRT as this number is always busy and it takes at least 10 dials before I get through and then have to wait for another 5 minutes. As I am on international roaming at the moment, it type of adds up....

The process is definitely not as smooth as I though compare to CX because the NRT AA people can't make any decisions and any small changes to the itineary have to be sent back to the Tariff department for re-pricing, compare to CX whereby the agent can confirm to be within 1-2 hours any changes in pricing...

I guess you get what u pay for.