FlyerTalk Forums - View Single Post - “Hold” / “Purchase” fare difference?
Old Jul 22, 2008, 7:44 am
  #15  
nrr
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Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Originally Posted by Alfonso XIV
Unfortunately this didn't work for me. A call to web services was answered by someone who didn't, couldn't, wouldn't understand the problem. He spent two minutes reproducing my click-throughs on his computer, and then indifferently pronounced that the only price available must be the higher price quoted on the "HOLD" screen. This notwithstanding that one could still repeat the search, and still see the original lower fare.

I bought the higher fare, grudgingly, but it left a bad taste.
The general rule (learned from FT): when you call aa and get an "unfavorable answer"--call back a few minutes later--you might get the answer you want.
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