In Sky Shopping purchases come with a 'money back' guarantee. All returned products, except where required by law, must be either returned:

1. On board on the same day and sector as the original purchase; or
2. Within 28 days of purchase with proof of purchase, unused, undamaged and with the original wrapping.

Where applicable, please direct returns to:
Alpha Flight Services Customer Service,
Level 6, Niecon Tower
Broadbeach QLD 4218, Australia
If you change your mind, return of unsuitable products is at your own cost and will not be reimbursed by Qantas or Alpha Flight Services. If you request an exchange, duty, taxes and a A$25 handling charge apply.

For faulty products, Alpha Flight Services will happily organise a refund (in the form of your initial payment method) or a replacement, in which case Alpha will pay all duty, taxes and postage. Refunds will not be processed until the returned product is received by Alpha Flight Services. It is your responsibility to ensure the products are adequately packaged to prevent damage during transit. Please keep proof of postage. Otherwise, if the parcel goes missing, we will deem you not to have returned the products.